Get a new phone

Open your replacement plan in the Help Kit, or say “Help me get a new phone” on a verified call. Choose lost or stolen, broken, or an upgrade for steps covering phone insurance, choosing a replacement, moving your number and restoring account access.

The guide uses your saved carrier, phone insurance and recovery note titles. On a call, the assistant can offer to connect you to a saved support number after you confirm. You handle purchases, claims and activation with the provider. Account numbers, PINs and note contents still use the usual secure read-back checks.