How OperatorDirect works
A walkthrough of what happens before, during and after a call, and who can see what.
A call, step by step
- Dial the lineAny phone works1-844-HELP-077
- KeypadYour number, then PINPress # after each
- Say passphraseAfter the toneSpoken, never typed
- Ask for helpIn your own wordsContacts, details, next steps
- Say yesBefore anything is sentOr a call is connected
1. Dial the line
Call from any phone, borrowed or not. No app or internet connection is needed on your end.
2. Enter your number and PIN
Type your account phone number and your PIN on the keypad, pressing # after each. The PIN is checked against a salted hash, and the check takes the same time whether or not the account exists, so the line never reveals which numbers have accounts.
3. Say your passphrase
Speak your passphrase after the tone. It is matched loosely against what you saved, because speech recognition rarely hears every word the same way twice. Repeated failures lock the line for 60 minutes and alert you by email and text.
4. Ask for help in your own words
An AI assistant (powered by Claude) answers using the details you saved: trusted contacts, bank lost-card numbers, travel plans, secure notes. It is an AI, not a human operator. Keypad shortcuts connect you to saved phone numbers (contacts, banks, travel providers and your carrier) without the assistant.
5. Confirm before anything happens
Texting or emailing a contact, transferring a call or connecting one all need a clear spoken yes. The assistant reads the action back first, and an unclear answer counts as no. The one exception is one-key dialing, which you can turn on yourself: pressing a pinned contact's key (5 to 8) on the keypad connects at once, so the key press is your approval. It cannot make payments or move money.
Your four secrets
- Website password. Signs you in to the Help Kit dashboard. Stored only as a salted hash.
- Phone PIN. Typed on the keypad to start a call. Stored only as a salted hash.
- Spoken passphrase. Proves it is you on the phone. Stored encrypted (AES-256) rather than hashed, so your speech can be compared against it.
- Vault word. A second spoken word needed before the assistant reads out extra-sensitive fields such as a carrier PIN or medical details. Those fields stay out of the assistant's view until you ask for them and the word is verified.
What a conversation sounds like
You: “I lost my wallet. What's my bank's lost-card number?”
Operator: “Your Chase card line is 1-800-555-0100. Would you like me to text your sister Maya that your wallet is missing?”
You: “Yes, please.”
Operator: “I'll send: ‘Clinton lost their wallet and is calling from a borrowed phone.’ Shall I send it?”
You: “Yes.” Only now is the text sent.
Illustrative example with made-up details.
After the call
- Your activity page lists your calls and security events, such as sign-ins and lockouts. It is not a record of every edit to your Help Kit.
- During the call the conversation is held in memory. When the call ends it is used once more to write a short recap, which is kept for 7 days.
- Your Help Kit stays editable from any signed-in browser.
Ready to try it?
Create account See all features Read the help guide
OperatorDirect is not an emergency service. If you're in immediate danger, call your local emergency number.