Get set up before you need it

1. Create an account with your email address and your own mobile number. Use your account password to sign in to the website.
2. Open Line in your Help Kit and choose Change PIN or passphrase. Set a PIN of 6–10 digits and a passphrase of at least three words and 12 characters. Choose everyday words that are easy to say and hear.
3. Add people you trust in Contacts, then save the bank numbers, carrier details and travel bookings you'd want if your phone or wallet went missing.
4. Check that your line says Ready, then make a practice call. Print a wallet card with the number and calling steps.

The dashboard’s readiness prompts show specific gaps: a missing or backup callable contact, carrier name or support number, line credentials, a locked line, and your first successful call. Each setup link opens the relevant field. Two contacts with the same phone number count as one callable number. Prompts refresh after edits.

Your website password, phone PIN and spoken passphrase are separate. Keep your PIN and passphrase memorized; the wallet card doesn't include them.

To help your people save the number, email selected contacts the OperatorDirect help line. Choose contacts with email addresses, review the message and contact-card attachment, then explicitly confirm before sending. This is a shared help line, not a personal number where people can call you directly. Each person receives a separate email. Your sign-in number, PIN and passphrase are never included. Submitted for delivery does not mean delivered; an uncertain send is not retried automatically.

After signing in, choose Account details in the navigation to view your permanent account ID and current email. If an older session cannot open the page, sign out and sign in again. Sharing an account ID does not grant diagnostics access or enable call capture.