On a borrowed or public computer, select “I’m on a borrowed or public computer” before password sign-in or requesting a phone sign-in code. Borrowed-computer mode is read-only: trusted contact names, numbers and emails, or bank and service names and numbers, stay hidden until you explicitly reveal that section. It signs out after 5 minutes without opening its page or revealing a section, and after 30 minutes at most. Use “Finish and sign out” before leaving. No persistent login is created, but browsers may restore session cookies; closing the browser is not a substitute for signing out. Account changes, AI connections, downloads and secret vault fields are unavailable. It cannot protect against keyloggers or screenshots or guarantee removal of browser history and saved data.

Use your account email or mobile number with your account password. Your phone PIN won't work as a website password.

You can also sign in by calling if you've already set up your PIN and passphrase. Request a browser code (if the page shows a human check, complete it first), call your help line, and follow the instructions on the page. After you verify and say “Yes, sign me in,” return to that browser and select Continue to Help Kit. Codes expire after five minutes. A locked phone line must be unlocked with password sign-in first.

If sign-in is paused after too many attempts, wait 15 minutes before trying again. Phone-line locks and website sign-in pauses are separate.

If you forgot your account password, use Forgot password on the sign-in page to receive a reset link by email. Changing your password in your Help Kit requires your current account password.

Sign in and open Line in your Help Kit. Choose Change PIN or passphrase to set a new one, using your account password to confirm.

Your existing PIN can't be displayed. To check your saved passphrase, enter your account password beside Spoken passphrase and choose Reveal.

Wait for the tone, move somewhere quieter if you can, and speak your saved words clearly. If it asks you to say them again, try once more. Check that you entered your own account number and PIN.

If it keeps failing, check or change your passphrase in your Help Kit before trying again. Repeated failed verification attempts can lock phone access.

A lock after repeated failed verification attempts lasts 60 minutes. You can sign in, open Line, and choose Unlock now to unlock it sooner.

If you chose Lock my line now, it stays locked until you unlock it in your Help Kit.

Sign in, open Line, and choose Lock my line now. Change your PIN and passphrase, review Activity, then unlock the line when you're ready.